Shipping policy

IN STOCK ITEMS

Items that are in stock are processed for shipping within 3-5 business days. 

 

OUT OF STOCK ITEMS - PRE-ORDER

Items that are out of stock are shown as pre-oder on loci.co.za, this means you can still order them. Pre-order items are processed for delivery within 30 business days, as stock is replenished. LOCI advises that you don't wait for out of stock items to become available, as popular items may be out of stock often. Pre-order out of stock items to ensure you get them as soon as stock is replenished.

If your order contains pre-order or out of stock items, your full order will be processed for shipping at the same time as your pre-order items become available, or within 30 business days.

 

FREE SHIPPING

Depending on your location in South Africa, once your order reaches a certain threshold, your shipping becomes free. Free shipping does not apply to large furniture items.

 

ALL LOCI SHIPPING TERMS

LOCI is not responsible for incorrect delivery address details being provided. Please check that you have provided the correct information. You will be charged an additional shipping fee for incorrect delivery address details.

Delivery dates are estimated. We will endeavour to deliver your order promptly.

You will be updated via email notifications when your order is out for delivery. Please ensure there is somebody at the delivery address to receive the order.

Failed deliveries and delivery charges will not be reimbursed, and handling fees will be additionally charged. These amounts will come off the amount you are refunded for goods not received.

Shipping rates for returned items are non refundable.

 

INCORRECT PRODUCT DELIVERED

Should we accidentally deliver the wrong product to you

  1. Please do not remove the product from its original packaging or any of the stickers or labels.
  2. Notify us as immediately and we will collect the product from you at no charge.

We will either:

  • deliver the correct item to you 
  • send you a voucher for the purchase price of the product; or
  • issue a refund (using the same method of payment you originally used for the purchase).

Please note that a refund is not available if the item was received as a gift. 

 

PRODUCTS DAMAGED ON DELIVERY

Should a product be damaged at the time of delivery / collection, please notify us of such delivery by logging a return on the Website. Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name on the waybill. 

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, replace the product as soon as possible or credit your account with the purchase price of the product or refund the credit card used. Credits and refunds are normally handled within 8 days of logging the return (refunds can take 1-4 working days to reflect in your account). Repairs and replacements could take longer, depending on parts / replacement availability.

We do not refund goods damaged after delivery.

 

PARCELS LOST IN TRANSIT

Whilst goods are in transit to you, LOCI is responsible for ensuring delivery is at least attempted, and in the case you are unavailable to receive at the address you given to us we will supply sufficient assistance so you can locate and collect your order from the relevant delivery agent.

We ask that we be given sufficient time to investigate with our delivery agents before either replacing or refunding goods.

We will not keep you waiting unnecessarily as we find in most cases parcels are located after investigation and are then received quicker than sending a replacement.

If delivery is to a commercial address (work/hotel) rather than a residential address, responsibility for locating the parcel rests with the customer as soon as we are able to confirm the parcel has been delivered to the reception area of the requested building. LOCI accepts no liability for parcels lost or misplaced after delivery is confirmed.

 

DISPATCH

Orders received are usually dispatched within 2 -3 working days. Furniture and out of stock items may take up to 30 days to process or fulfil. We try adhere to the estimated delivery dates and will advise you of any delays but accept no liability for failing to do so.

You may not cancel an order due to a delay in delivery unless we agree to this in writing as we may have incurred costs to fulfil your order.

 

RISK AND OWNERSHIP


All risk of loss or damage will pass to you upon physical delivery of the items to your delivery address. Ownership in the Goods will only pass to you upon the payment in full of order charges.